FAQ’s

What do I do when I get to Russell? How do I get into my holiday cottage?

Arrival instructions will be emailed to you, but If you need and further help, please get in touch with us, and we will give you clear instructions and answer any questions.
Lesley Joy: 0274 416 378
Barry: 0274 750 600
Office: 09 403 7188

What time can we check in and check out?

Arrival instructions will be emailed upon completion of the 50% balance payment. The check in time at Russell Cottages Collection is usually 3:00pm and check out is usually between 9.30am – 10am. Wherever possible, we will certainly try to accommodate earlier and later check in and out times, but this may not always be possible in the busier periods. Please get in touch with us if you have any special requests.

Can I bring my dog?

No, Russell Cottages Collection has a strict no pets policy, sorry.

Can I have a hens’ party or pre-wedding party in my cottage?

No. Russell Cottages Collection has a strict No Parties, No Venue Use, No unannounced guests policy. We do not permit properties to be booked for use as party or function venues. Properties are made available on a per person basis and only for guests that form part of the booking. Please contact us if you have any questions in regard to this policy or you need to update your booking details.

Are bed linens and towels supplied?

Quality bed linens and towels are supplied in each of the cottages. For your convenience, you’ll also find tea, coffee, sugar, oil, salt, pepper and all the necessary cleaning items and basic household items such as starter toilet rolls (3 per bathroom), washing up liquid and washing powder.

Can you help with food and bubbles?

Yes, we have a fridge and pantry supply service. We can get provisions in for you. We will stock the pantry and fridge so all will be in place for your arrival. You choose and let us know what your specific requirements are. Bread, eggs, milk, butter, bacon, cheese, wine or beer etc… just let us know.

Would you like a champagne welcome you to get into holiday mode? If you would like step into your holiday home and be greeted by flutes on the table and the champagne chilled in the fridge ready and waiting for you, simply get in touch with us.

What if I don’t want to cook or go out to eat?

Our holiday homes are fully equipped with self-catering kitchens, but if you would like to just sit back and have a chef prepare your meal, we can arrange this for you. We can organise a personal chef to prepare either brunch, lunch or your evening meal by the pool or in the garden. Simply get in touch with us.

Can Russell Cottages help with services and equipment for small children?

Yes, departure clean, portable cots, highchairs, can be provided at an additional cost. Please get in touch with us, so we can help.

Do we have our own swimming pool?

No, at our comfortable accommodation in Russell NZ, all our recreation facilities are communal. Our self-contained cottages are independently managed cottages set in the grounds of 17 holiday cottages. The heated in-ground swimming and spa pool are open till 8:00pm. The pool is available for use from 1st of October till 30th of April. Our communal facilities include the BBQ and picnic area, games room with TV, table tennis, pool table, toilets and communal kitchen, and children’s playground.

Where is Russell. How can we get there?

Russell is only a 3.5-hour drive from Auckland.
The closest airport to Russell is Kerikeri Bay of Islands, approximately 45 minutes by road and ferry. There are a number of taxi shuttle operators who will be available to transport you from the Kerikeri airport to Russell and a local taxi company meets all scheduled flights. Rental cars are also available.

Russell is accessible by road via the Old Russell Road, which turns right off SH1 at Whakapara, approximately 20 minutes north of Whangarei. This is a very scenic road but quite windy and best taken only if you have time on your hands.

The easiest way to take State Highway 1 from Auckland. About Kawakawa, about 45 minutes north of Whangarei, take SH11 to Opua and catch a vehicle ferry from Opua (5 minutes). Drive to Beechy Street in Opua. On the other side, at Okiato, follow the main road for approximately 7km to Russell.

Ferries to Russell

The Opua car ferry runs every 10 minutes from 6.40am (Okiato side) until 9.50pm from Opua. The cost is $13.00 per vehicle, and there is no need to pay for passengers.

Additionally, you can catch the passenger ferry from Paihia, which takes around 15 minutes. Ferries run from 7:00 from Russell and 7:30 from Paihia. From October till May the last ferry runs from Russell at 10:00pm and 10:30 pm from Paihia. From June till September the last ferry runs from Russell at 7:00pm and 7:30 pm from Paihia.

Are there any additional booking charges?

Yes, every booking will be charged a $75 booking fee. All payments by credit card will incur a surcharge of 3.5%.

How much is the deposit?

The deposit required to confirm your booking is 50% and must be paid within 48 hours of your request to confirm the booking.

How much and when is the balance payment due?

The balance payment is the outstanding 50% of your booking. The balance payment is due 60 days prior to your arrival as per our terms and conditions. Arrival instructions will be emailed upon completion of the 50% balance payment.

What instructions or information are left in house?

A complete in-house compendium is provided in each holiday home. The compendium contains detailed instructions on appliances as well as the entertainment systems, pools and spas. Useful local information is also included, such as a list of local restaurants, phone numbers for doctor, dentist and police, as well as information on local activities.

Who is available to help me if I need something or there is an emergency?

Emergency numbers including doctor, dentist, police and fire are detailed in each holiday house in-house compendium. We are only a phone call away should you need to contact us. Lesley Joy: 0274 416 378
Barry: 0274 750 600
Office: 09 403 7188

What is your cancellation policy?

Cancelation within 60 days of arrival date: 30% forfeit of the total booking price. Cancelation within 30 days of arrival date: 100% forfeit of the total booking price. If government-directed Covid-19 alert level change prevent travel to Russell, booking dates can be changed (subject to availability), or alternatively any funds paid toward the booking will be held as a credit to be booked and stay within 12 months of the original booking date. Booking rates vary between seasons, and any additional cost accrued due to this will be the guest’s responsibility. For bookings made through an external travel agent or booking portal, the credit amount will be less than the portal commission.

What about water?

There is no mains water reticulation in the Russell area. So, like all accommodation in Russell NZ, we collect rainwater in storage tanks, it does take a lot of rain drops to fill the tank! The water is then pumped into the house by the water pump, please keep your water usage to a minimum.

Please refrain from allowing friends and family who are not staying from using the facilities. Do not leave taps running unattended. During a power outage you will have no water as the pump will not operate without power! Outages of power are not common however they do occur, please be patient once the power is restored your pump will function again.

Cleaning at departure
  • All dishes must be clean, dry and put away, don’t leave dishes in the dishwasher.
  • Remove all linen from beds (leave the duvet covers on please), put all linen/towels in the bathroom/s if you have paid for hire linen/towels,
  • Clean all appliances, microwave, oven etc.
  • Clean the fridge/freezer
  • Bathrooms and toilets tidy
  • Please place all TV, air-conditioning, stereo remotes etc; next to the actual appliance
  • Clean the BBQ and ensure it is covered (if it has a cover)
  • Check all doors and windows are locked
  • Put all furniture back as it was when you arrived
  • Prior to your departure, please ensure that you have disposed of all of your rubbish/recycling at the local Transfer Centre at the top of Florence Avenue.
COVID-19 Update

Bay of Holiday Homes seek to provide a safe environment for all guests, members of the public and our valued staff members.

We have a New Zealand Government approved Covid Tracer App in all our holiday homes for you to safely register your stay.

We are following advice from the Ministry of Health and taking extra precautions to ensure that we are doing everything in our power to reduce the impact of COVID-19 and to provide a healthy and safe environment.

These are the current practices we have in place to minimise the risk of contamination:

  • Our team have been briefed extensively on the situation and have been advised of the most appropriate sanitising products and methods to use in our homes.
  • All surfaces in our cottages are sanitised prior to any of our guests entering the holiday homes.
  • New gloves are worn by all servicing and maintenance staff when entering each holiday home.
  • All incoming guests are required to sign a Health Declaration Form prior to their arrival to assist us to determine whether they are high risk guests.
  • All surfaces in our office that come in contact with human hands are being sanitised regularly throughout the day.
  • We have adopted contactless check in and check out procedures, information on these procedures will be provided in your confirmation email.

CONTACT INFO

Russell Cottages address:

16 Chapel Street, Russell 0202

OUR ADDRESS

russell cottages accommodation